![]() Check the Additional Information section of this article for information on how to configure Gmail with PGP.įor more information on how to configure Gmail with the PGP messaging service, see the following article:ġ91087 - How to configure Symantec Encryption Desktop to automatically encrypt Gmail in Outlook You may get three different popups for this.įor Gmail, there are infinite mailservers, so you may just need to keep approving. For example, the mailserver FQDN may be "", but the DNS records may point to three different mailservers. This pop-up happens for POP/IMAP configurations and will happen for each mailserver the PGP proxy service detects. Scenario 2: Messaging Service shows up over and over againįor this scenario, we typically recommend approving each pop-up and eventually these will stop. In addition to the above DLLs that are used specifically for messaging, see the following article for other exclusions you may need to add to ensure security software does not block the encryption services:Ģ00696 - Symantec Encryption Services - Add Symantec Encryption programs to safe list or exclusions in security software If you have any security software that could block any of the above two DLLs for messaging, allow them so that our automatic email encryption and decryption can work properly.įor both of these files, add the following exclusions: Scenario 1: Proxy Services, or Encryption/Decryption does not appear to show up at all In this method, our DLL should automatically be invoked, so that when you send a new email, the driver should then automatically encrypt the message. If you are using Method 2, or MAPI, this means you are using Outlook with Microsoft Exchange. Try sending an email message according to the policy set.Check for a verification email from PGP keyserver and click the link to verify the key and then download the verification key.Verify the settings from Outlook in PGP Desktop > PGP Messaging. ![]() Best practice is to allow each one to be proxies. You may see this prompt numerous times depending on how many mail servers there are. Important Tip: If you are prompted to allow PGP Desktop to protect the account, confirm this selection and then select the PGP key for the account. Click the key that matches and click Next. The next screen will show you the PGP Keys associated to the email address.Account settings will get configured automatically like the following message: The PGP Desktop Assistant should automatically detect the email account(s) in Outlook.Restart PGP Services by clicking Start > Programs > Startup > PGPtray.exe.Stop PGP services by right-clicking the PGP Tray icon in the Windows System Tray and then click Exit PGP Services.Check the existing policies for conflicts. To back existing policies, take screen shots to restore the policies later.Use the following steps to troubleshoot PGP Messaging: PGP Desktop will actually "Proxy" TLS for the emails automatically. Then disable SSL/TLS for the accounts in Outlook. Once this is done, then install PGP Desktop. Before doing anything, confirm that without PGP Desktop installed, the Emails are sending just fine. For this to work, SSL/TLS must be disabled in the Email Client. If you are using Method 1, for POP/IMAP/SMTP, our Proxy service will automatically detect your email account. ![]() When you first install Symantec Encryption Desktop, or PGP Desktop, upon reboot, when you launch the Email client, two things can happen depending on the method being used as mentioned in the Introduction of this article. For encryption, the message is actually encrypted before the message is sent. If PGP Desktop is not available, the emails remain encrypted until it is then decrypted, at which time it is "rendered" decrypted so you can see the message automatically. This method supports only Exchange with Outlook as our driver is hard coded to "hook" in to the Outlook operations to "render" emails decrypted. When using Method 2 listed above, we actually have DLL that handles encryption/decryption operations automatically. ![]() IMAP is typically recommended for using the proxy. The result is a decrypted email that will remain decrypted on the mail client. This is done via a Proxy, which means that as mail is downloaded to the mail client, the PGP Messaging service will detect encrypted content and decrypt it on the fly. When using Method 1, the proxy should automatically detect the email account configured in the mail client, such as Outlook or Thunderbird. Method 1: Proxy of POP/IMAP/SMTP (PGPlsp.dll) This messaging service will process mail in one of two ways: Symantec Encryption Desktop, or PGP Desktop has the capability to automatically encrypt and decrypt emails using the PGP Messaging service. ![]()
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